Consumer Survey for HHS

From Iowa Health and Human Services (HHS):

Beginning July 1, 2023, Iowa Departments of Aging, Human Rights, Early Childhood Iowa, Iowa Child Advocacy Board and Volunteer Iowa joined the Iowa Department of Health and Human Services (Iowa HHS) as the new organizational structure for state government went into effect. As part of this transition, Iowa HHS is working to ensure that services are delivered efficiently and effectively for individuals, families, and communities across the state of Iowa. To do so, Iowa HHS has partnered with a consulting organization, Health Management Associates (HMA), to conduct a statewide assessment to identify successes and gaps in service delivery as well as opportunities for further service integration.

As part of this assessment, we want to hear from consumers about what is most important to them. The survey results will help us identify underlying goals and values that should be considered in identifying options and measuring success.

Once the assessment project with HMA is done, our work is just beginning. We will continue to ask for input as we work to improve the Iowa HHS system for individuals, families, and communities.

For more information on this project, please visit https://hhs.iowa.gov/service-delivery-alignment-assessment-project.

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